If you are experiencing issues trying to sign in to your SAM Learning learner account, review the information below first, then click here for further log-in support.
Centre ID - the Centre ID is a unique identifier assigned to each school to be used by learners, teachers, and administrators. To obtain the Centre ID, learners should consult their teacher or use the Can't log in? feature found on the log-in portal. To use this feature, you must know your school’s postcode.
User ID - a learner account is issued a user ID based on data provided to SAM at the start of the subscription. A learner's user ID typically consists of their six-digit DOB followed by their initials. For example, if a learner named Stephanie Large was born on 1st January 2001, her user ID would be 010101SL.
Password - at the start, your password is the same as your User ID, so try that first. If that does not work, use the Can't log in? feature found on the log-in portal. you can try resetting your password by answering your secret question. If you have not set up a secret question, you will need to ask your teacher to reset your password.