I've forgotten or don't know my User ID.
Your User ID is typically your six-digit date of birth followed by your first and last initials. Consult your teacher if you are unsure of your User ID.
I’ve forgotten or don’t know my password.
At the start, your password is the same as your User ID, so try that first. If that does not work, you can try resetting your password by answering your secret question. If you have not set up a secret question, you will need to ask your teacher to reset your password.
I’ve forgotten or don’t know my school’s Centre ID.
Use the ‘Can’t log in?’ function to find your Centre ID using your school’s postcode.